酒店英语培训教材45

情景会话 2R=Receptionist 服务员 G=Guest 客人(The receptionist is dealing with a guest at the front desk. He notices an i

情景会话 2

R=Receptionist 服务员 G=Guest 客人

(The receptionist is dealing with a guest at the front desk. He notices an impatient woman standing at the back of the guest.

（接待员正在接待一名客人，他注意到该客人身后站着一位不耐烦的女士。

R: (Says to the woman) I’m sorry ,I’ll be with you in a minute.

(After answering the guest’s question) What can I help you?

（对那位女士说）对不起，我会尽快办理你的事情。（回答了客人的询问后）我能为你效劳吗？

G: I want to check out now. We are fed up with this hotel.

我要现在退房，我受够了这酒店。

R: I’m sorry . Is there any problem with which I could help?

对不起，有什么问题？我能帮忙吗？

G: Our room is too noisy. The crazy guys next to us kept talking, knocking on the wall, rush in and out their room all night long. It’s too much for me and my husband.

我们的房间太吵了。隔壁那些家伙整晚说话、敲墙、并且进进出出，我和丈夫却受不了。

R: I’m awfully sorry. They are of the same tour group and will check out this afternoon. I promise that the new occupant will be quiet.

十分抱歉，他们同属一个旅行团，今天下午退房，我答应新住客会安静许多的。

G: Can you guarantee that?

你能保证吗？

R: We’ll do our best. Or we could arrange another room for you if necessary.

我们会尽力的，否则，我们可以为你再安排一个房间。

G: No, thanks. We don’t want that.

不，谢谢。我们不想这样。

R: I hope you have a good sleep tonight. We apologize for the trouble caused. If there is any problem, do let us know immediately.

我希望你们今晚能睡得好，很抱歉打扰你们。若还有什么问题，请立刻通知我们