酒店英语培训教材35

Part 2 Complaints with Room Service 客户服务投诉处理R = Room attendant 服务员 G = Guest 客人(1) Complaints with making u

Part 2 Complaints with Room Service

客户服务投诉处理

R = Room attendant 服务员 G = Guest 客人

(1) Complaints with making up 清理房间投诉

R: Good morning, housekeeping. Can I help you?

早上好，客房部，有什么能为你效劳的？

G: I’m Cruise in 1841. It’s already ten o’clock but my room still hasn’t been made up.

是1841号房的克鲁斯，现在已经10点了，还没有人收拾我的房间。

R: I’m sorry, sir. There have been many check – out rooms today and our housemaids have to make up those rooms first.

很抱歉，先生。由于今天有很多客人退房，我们的服务员必须整理退掉的房间。

G: But it’s unfair to the occupants!

但那对住客不公平呀！

R: I’m terribly sorry, sir. We’ll take this into consideration. May I call the room attendant up now to have your room tidied?

十分抱歉，先生。我们会考虑这点的。我立刻派服务员去整理你的房间好吗？

G: Yes, please.

好的。

R: We promise to make up your room first next time. Please do accept our apology.

我们承诺以后会先整理你的房间，请接受我们的道歉。