酒店英语培训教材43

Selected Sentences 精选句型① What is the problem?  有什么问题吗？ What’s the matter?什么事？Is there anything wrong?出什么

Selected Sentences 精选句型

① What is the problem? 有什么问题吗？

What’s the matter?

什么事？

Is there anything wrong?

出什么事了？

Is everything to your satisfaction?

你对一切满意吗？

② Apologize 道歉

I’m sorry about this.

我对此表示歉意

I’m sorry to hear that.

我对此讯表示歉意。

Please accept my apology on behalf of the hotel.

请接受我代表饭店表示的歉意。

③ Respond to an inquiry 答应调查

I’ll look into the matter at once.

我将立即调查此事。

④ Thank a guest for pointing out the problem 多谢客人指出问题

Thank you for telling us.

谢谢你告诉我们。

Thank you for bringing the matter to our attention.

感谢你提醒我们注意此事。

⑤ Ask for assistance 寻找协助

Just a moment, please. I’ll get the supervisor/ manager.

请稍等，我去叫总监/ 经理。

Our manager will get in touch with you soon.

我们经理将会与您联系。

I’m sorry you didn’t like it. I’ll take it back to the chef.

很抱歉你不喜欢。我把它拿给厨师。

I’m sorry you didn’t enjoy it. Would you try something else?

很抱歉你不喜欢。你想尝尝别的东西吗？

I’m sorry that the steak is overcooked.

很抱歉牛排做得过火了。

⑥ Make compensation 作出补偿

Would you like a complimentary drink?

你需要免费的饮料吗？

It would be on the house.

饭店付费。

With our compliment.

免费。