酒店英语培训教材18

Selected Sentence 精选句型① Receive or dial for a guest 替客人接拔电话I’ll put you through. 我给你接通。I’ll connect

Selected Sentence 精选句型

① Receive or dial for a guest 替客人接拔电话

I’ll put you through.

我给你接通。

I’ll connect you with the front desk.

我给你接通前台。

I’ll transfer your call to …

我将给你接通…

② No one is on the other side 没人接听

I’m afraid there’s no reply from Room 2006

恐怕2006房间无人接听。

I’m sorry .There is on one is the room.

恐怕房间里没有人。

I’m sorry, sir. There’s no reply.

先生，对不起，无人应答。

I’m sorry, sir. There’s no answer.

先生，对不起，无人应答。

③ Ask a guest to speak 接通后请客人说话

Go ahead, please.

请讲。

④ In case of being under 听不清楚时

Could you repeat that, please?

请您重复一遍。

Could you speak more slowly, please?

请您慢一点讲好吗？

Could you speak a little louder, please?

请您大声一点好吗？

⑤ Answer to guest’s thanks 回应客人道谢

Thank you for calling, sir.

先生，谢谢你打电话给我们。

You’re welcome, sir.

不客气。

⑥ Busy line 占线

I’m afraid the line is busy / engaged.

恐怕线路正忙。

⑦ Take a message 替客人留言

Can I take a message for you?

我可以为您留言吗？

Would you like to leave a message?

您愿意留言吗？

I’ll take your message.

我将为您留言。

⑧ Wrong number 打错电话

I’m afraid you have the wrong number

恐怕您弄错了号码。

I’m afraid you’ve got the wrong number

恐怕您弄错了号码。

I’m afraid there is no guest with that name.

恐怕没有叫那个名字的客人。

⑨ Being cut off 切断

I’m sorry. Your party was cut off

对不起，断了线。

I’ll connect you again

我再给你接通。

⑩ Hang up 挂断

Please hang up first. I’ll call back later.

请先挂断。我一会儿再打。

⑪ Introduce a caller 介绍致电者

Mr. Cruise is on the line now.

克鲁斯先生现在准备接听，请讲。

Please go ahead. Mrs. Clinton is on the phone.

请讲，克林顿夫人准备接听。

⑫ Pay for a long distant call 长途电话付款

Is it a pay call / collect call?

付费电话 / 对方付费电话？

Is it collect?

是对方付费电话吗？

⑬ Ways to connect a long distance call 长途电话接线方法

Is it person—to—person /station—to—station?

是叫人电话 / 叫号电话？

⑭ Charge 收费

Person—to—person is more expensive than station—to station.

叫人电话比叫号电话更费。

IDD is more economical than connection through the operator.

国际长途直拔比通过总机接通的电话更经济。