酒店英语培训教材22

R=Receptionist 接待员 G=Guest 客人(4) Ticketing 订票服务 R: Good morning, sir. Can I help you ?早上好，先生，我能为你效劳吗？G

R=Receptionist 接待员 G=Guest 客人

(4) Ticketing 订票服务

R: Good morning, sir. Can I help you ?

早上好，先生，我能为你效劳吗？

G: I want to book an air ticket to Shanghai for tomorrow. Can you do it for me ?

我想订一张明天到上海的机票，你能替我办理吗？

R: Certainly, sir. Just a minute, I’ll check the vacancy. I’m sorry, sir. The tomorrow class is fully booked. Would you take the executive class?

当然可以，先生。请稍候，让我查看一下机位。对不起，先生，经济舱客位已经满了，商务客位可以吗？

G: That’s fine. Is it refundable?

可以，是否可以退票呢

R: Yes, sir. But if the ticket has been issued, then a charge of two hundred fifty yuan will be needed for cancellation.

可以，但机票一旦售出，若要取消，便要付250元的手续费。

G: OK. I’ll take it .

没问题，就这样吧。

R: May I have your name, sir?

先生，请问贵姓？

G: Tom Cruise.

汤姆·克鲁斯。

R: How would you like to make payment, sir?

你打算怎样付款呢？

G: By credit card, please.(Hands out the credit card)

用信用卡（把信用卡交予接待员划印）

R: Could you please sign here?

麻烦你在这里签名好吗？

G: Here you are.

给您。

R: Thank you, sir. Here’s your itinerary. You may collect your ticket tomorrow morning. I hope you enjoy your trip.

谢谢你，先生，这是你的行程表。你可以于明早到这里取机票，希望你旅程愉快。