酒店英语培训教材38
Selected Sentences 精选句型① Ask about unsatisfication 询问不满Is everything alright?一切还好吗?Are you satisfied with o
Selected Sentences 精选句型
① Ask about unsatisfication 询问不满
Is everything alright?
一切还好吗?
Are you satisfied with our service?
你对我们的服务满意吗?
Would you mind telling me what’s wrong with your room?
请您告诉我您的房间哪里有问题?
② Indicate to accept complaint 表示接纳投诉
We’ll take this into consideration.
我们将考虑此事。
We’ll report this to our manager.
我们将把此事汇报经理。
We’ll take a note of that.
我们将记录此事。
③ Look into problems 查看问题
Can I have a look at that?
我可以看一下吗?
Could you show me?
你可以指给我看吗?
④ Apologize 道歉
We are extremely sorry to hear that.
听到此讯,我们深感抱歉。
I apologize for the inconvenience.
对于给你们造成的不便我深感歉意。
Please accept my apology on behalf of the hotel.
请接受我代表饭店表示的歉意。
I apologize on behalf of the hotel.
我代表饭店向您道歉。
⑤ State an event is unusual 表示事件不寻常
It’s most unusual.
这太不寻常了。
It’s strange.
这很奇怪。
⑥ Respond to an inquiry 答应调查
We’ll look into the matter.
我们将调查此事。
Please be assured that we’ll find out the reason as soon as possible.
请放心,我们将尽快查出原因。
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