酒店英语培训教材44
Part 4 Other Complaints 其它投诉情景会话 1C=Cashier出纳员 G=Guest 客人G: (Gets the bill from the cashier) Five thousand
Part 4 Other Complaints 其它投诉
情景会话 1
C=Cashier出纳员 G=Guest 客人
G: (Gets the bill from the cashier) Five thousand three hundred yuan! You are kidding! The figure is far too much!
(由出纳员手上接过账单)5300元! 开玩笑! 这个数目太大了。
C: (Checks the bill ) Room charge for four and a half day, two breakfasts, three lunches and here is the charge for minibar service. Is that correct, sir?
(核对帐项)4天半的房租,两顿早餐,三顿午餐,这是享用小型酒吧内食物的费用,对不对。先生?
G: Wait a minute. Why four and a half day? I have reserved the room for four days only.
等等!为什么是4天半?我只预订了4天。
C: I’m sorry, sir. But because you check out at six o’clock, so there is an extra half day charge.
对不起,先生。由于你在下午6时退房,所以我们要多收半天房租。
G: But on one tells me there is an extra charge. Besides, I just stay a little bit longer.
但是无人告诉我要付额外房租,况且我只是多待了一会儿。
C: We’re tried to contact you, sir. But you’re not in your room.
我们曾经联系你,但你不在房内。
G: That’s unreasonable! I won’t pay the extra charge anyway.
这不合理,我无论如何也不会付这笔额外费用的。
C: Then, please wait a moment. I’ll get the manger to take care of your case.
那么请你稍等,让我长经理来处理这件事。
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